FAQ

Most queries can be answered by looking through our FAQ’s below:

Deliveries

• Delivery is free of charge on everything in our website
• If you need your table urgently the please select “Express Delivery” during checkout and we will send your item out on a 24 hour service, please note that this is successful 98% of the time as we just cannot predict things such as vehicle break downs.
• Any orders placed before midday will be dispatched that same day (excluding weekends)
• We use APC courier service, their website can be found here, if you require tracking info then please contact us and we can provide this. Please note that we can only give tracking details 12 hours after dispatch.

Products

• All vital product details such as dimensions, weight, load capacities etc are listed on the product details page.

Pricing

• All prices are inclusive of VAT
• All prices are inclusive of delivery

Ordering

• The most simple, fast and efficient way to order is by using our simple online procedure, this ensures complete safety and means that we can dispatch your order nice and quickly.
• If you do not wish to order online then we can happily take your order over the phone.
• If you do not have a credit/debit card then we can issue you with a pro-forma invoice and you can then pay by either BACS or cheque. If you would like to do this then please email us with your order and we will get back to you within 24 hours.

Discounts

• We always keep our prices as low as possible however if you are purchasing 15 or more tables then please feel free to contact us as we will be able to arrange a discount. Unfortunately we cannot offer discounts for anything under 15 tables.

Stock

• We always try and keep the stock levels up to date on a daily basis however if large orders are placed this can sometimes leave us out of stock unexpectedly. If you happen to place an order for a table we do not have in stock then we will contact you via email giving you a number of options.
• If an item is out of stock then the expected arrival date of that table will be listed at the bottom of the product details page.

Backorders

• Unfortunately we cannot take backorders for any tables.

If your question has still not been answered then please find our contact details below.

Please note that our lines are open from 9am until 5pm Monday to Friday, however if you call out of hours then please leave us an answer phone message we will get straight back to you.