We use a 1-3 working day delivery service for all orders (except palletised large orders), we can also arrange delivery before specified times, next day or on Saturdays for an extra charge. Deliveries at special times of year such as Christmas and New Year or during periods of transport disruption may take longer.
Many products in this website are available from stock and these will be delivered to you in 1-3 working days for all orders received before 12 noon to most mainland UK addresses excluding the following locations: AB (all) FK18, FK19, HS(all), IM(all), IV(all), KA27, KA28, KW(all), PA20-88, PH17-50, PO30-40, TR21-25, ZE1-3 and any non-mainland UK address. Deliveries to these excluded locations will cost more and take longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please call us for a price and delivery times on 01787 275989 please do not book on-line.
Many customers ask us for special instructions to be conveyed to the delivery driver eg asking him to call before delivery or to leave goods in specific places if out etc. We can put these instructions on our on-line shipping booking form but we cannot guarantee that the driver will comply with the instructions, they are not obliged to do so, all they are obliged to do is to deliver the goods on time and get a signature from the recipient. We can only guarantee that we have made the booking correctly and that we have loaded the goods onto the carrier’s van on time, we have no control over the internal operations of another company’s organisation.
What if you are not in when the delivery is attempted?
If you are not in when the goods are delivered, the goods will not be left, a signature is required. It is the only way we can guarantee that the goods have been delivered. If out the driver will leave a card and attempt once (sometimes twice) more to deliver the goods. If you are out for the subsequent attempts the goods will be retained at the delivery company’s depot for about 2 days awaiting your call. If you do not call the goods will be returned to us, this incurs a return delivery charge of £14-20 per package to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
Fast, Efficient Service - Deliveries
Many products in this website are available from stock and these will be delivered to you in 2-3 working days for all orders received before 12 noon to most mainland UK addresses excluding the following locations: FK18, FK19, HS(all), IM(all), IV(all), KA (all) KW(all), PA20-88, PH17-50, PO30-40, TR21-25, ZE1-3 and any non-mainland UK address. Deliveries to these excluded locations will cost more and take longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please call us for a price and delivery times on 01787 275989 please do not book on-line.
Next Day Delivery
If you require next day delivery, Saturday delivery or delivery before 10.00am or 12 noon then we can arrange this for an extra charge if you place your order before 12:00 PM. Please remember that it is not possible to give a 100% guarantee of an on time delivery, the best we can obtain from any UK carrier is 98%.
During special times of year such as Christmas, New Year and during transport disruption such as adverse weather, strikes, fuel shortages, congestion etc. deliveries will inevitably take longer. All we can guarantee is that we have loaded your order onto the lorry on time (assuming it arrives), we can provide tracking numbers so you can see on the delivery company’s website the status of your delivery.
Refund & Returns Policy
If you are in mainland UK and if you find a fault with your product you can return it immediately for repair , if we cannot repair it we will give you a replacement, if no replacement is available we will give you a full refund. If you are returning it because it is not what you want for some reason then, as long as it is in its original condition and packaging, you may return it within 14 days of receipt and we will issue a full refund. If you wish to return your folding table then please contact us at [email protected], please include your order number and reason for return. You will then be contacted by one of our team with all of the information you need to return your table(s)
If you are not in mainland UK the cost of collection and reshipping often nearly as much as or even exceeds the cost of the table and for this reason we are unable to provide the same level of support. For these customers whose table is damaged and still usable we are happy to offer a discount off the price.
What if you are not in when the delivery is attempted?
If you are not in when the goods are delivered then the driver will try your neighbours, if no neighbour is available then they will take the parcel back to the delivery depot and you will receive a card through the door. The goods will then be retained at the delivery company’s depot for about 3 days awaiting your call. If you do not call the goods will be returned to us, this incurs a return delivery charge of £14-20 per package to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
Out of Stock Items
If a folding table is temporarily out of stock we will send you an e-mail or call you to advise you of the approximate delivery time. We will also offer you an opportunity to cancel or your order or to amend your order with an alternative product.
Damage in Transit & Receiving Goods
Our carriers insist that the folding tables and folding chairs supplied by us are inspected prior to signing the acceptance note presented by the driver. Signing this note indicates that they have been received in perfect condition. Signing for a delivery means that you will not be able to make a subsequent claim for goods damaged in transit. If you find a fault or if you do not have time to sign the delivery driver’s note or if you have someone else receiving the goods for you, write ‘DAMAGED’ on the driver’s note. All tables are inspected at our factory before dispatch are shipped undamaged.
Claims for damage MUST BE received within 7 days of receipt of your goods, the carriers will not accept any claims after this.
Special Deals for Volume Orders
Many of our larger customers will want to buy a large number of folding tables in a single drop or scheduled over a year. For these customers we can tailor a special price and delivery package for you.
If you have any questions related to our online catalogue or any of our folding tables or wish to pay by credit card over the phone or by cheque or bank transfer, please contact us at 01787 275989 or e-mail us on [email protected] .
When you have finished shopping you can select CHECKOUT, this will link directly to the secure payment pages simply complete the required information and your purchase will be confirmed by e-mail. We use one of the world’s largest e-commerce credit card processing organisations so all of your details are 100% secure and safe.
If you think you have made a mistake please do not worry, just call us on 01787 275989 or e-mail us and we can quickly arrange a refund or make an amendment for you.
Alternative Payment Methods
Paying by cheque
If you prefer to pay by cheque or to transact using your credit card by phone just call 01787 275989 and we will confirm the prices for you and take your details. Please make your cheque payable to ‘Folding Tables UK’ and post it together with a note describing your order and giving your delivery address and telephone number to:
Folding Tables UK Ltd
21 Highbury Road
Paying by bank transfer
You may make bank transfer payments direct to our bank, please contact us for details.
Our VAT Registration number is: 995 2948 52
FOR FULL DETAILS OF OUR TERMS AND CONDITIONS, COMPANY DETAILS & BANK DETAILS please call or email us.