We use a 1-3 working day delivery service for all orders (except palletised large orders), we can also arrange delivery before specified times, next day or on Saturdays for an extra charge. Deliveries at special times of year such as Christmas and New Year or during periods of transport disruption may take longer.
Many products in this website are available from stock and these will be delivered to you in 1-3 working days for all orders received before 12 noon to most mainland UK addresses excluding the following locations: FK18, FK19, HS(all), IM(all), IV(all), KA27, KA28, KW(all), PA20-88, PH17-50, PO30-40, TR21-25, ZE1-3 and any non-mainland UK address. Deliveries to these excluded locations will cost more and take longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please call us for a price and delivery times on 01787 379828 please do not book on-line.
Special Instructions
Many
customers ask us for special instructions to be conveyed to the
delivery driver eg asking him to call before delivery or to leave goods
in specific places if out etc. We can put these instructions on our
on-line shipping booking form but we cannot guarantee that the driver
will comply with the instructions, they are not obliged to do so, all
they are obliged to do is to deliver the goods on time and get a
signature from the recipient. We can only guarantee that we have made
the booking correctly and that we have loaded the goods onto the
carrier’s van on time, we have no control over the internal operations
of another company’s organisation.
What if you are not in when the delivery is attempted?
If
you are not in when the goods are delivered, the goods will not be
left, a signature is required. It is the only way we can guarantee that
the goods have been delivered. If out the driver will leave a card and
attempt once (sometimes twice) more to deliver the goods. If you are
out for the subsequent attempts the goods will be retained at the
delivery company’s depot for about 2 days awaiting your call. If you do
not call the goods will be returned to us, this incurs a return
delivery charge of £14-20 per package to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
Next Day Delivery
If
you require next day delivery, Saturday delivery or delivery before
10.00am or 12 noon then we can arrange this for an extra charge if you
place your order before 11.00am by phone, please call us for a price and
delivery times on 01787 379828.
Delivery Delays
During
special times of year such as Christmas, New Year and during transport
disruption such as adverse weather, strikes, fuel shortages, congestion
etc. deliveries will inevitably take longer. All we can guarantee is
that we have loaded your order onto the lorry on time (assuming it
arrives), we can provide tracking numbers so you can see on the delivery
company’s website the status of your delivery.
Damage in Transit & Receiving Goods
Our
carriers insist that the goods supplied by us are inspected prior to
signing the acceptance note presented by the driver. Signing this note
indicates that they have been received in perfect condition. Signing
for a delivery means that you will not be able to make a subsequent
claim for goods damaged in transit. If you find a fault or if you do not
have time to sign the delivery driver’s note or if you have someone
else receiving the goods for you, write ‘DAMAGED’ on the driver’s note.
All tables are inspected at our factory before dispatch are are shipped
undamaged.
Claims for damage MUST BE received within 24 hours of receipt of your goods, the carriers will not accept any claims after this.
During
transit it is to be expected that occasionally a screw or fastening
will shake loose, we would reasonably expect that the recipient would
be able to effect such a minor repair themselves, we regret that we
cannot give refunds for minor defects such as this. We will be very
happy to provide telephone assistance if required.