We use a 1-3 working day delivery service for all orders (except palletised large orders), we can also arrange delivery before specified times, next day or on Saturdays for an extra charge. Deliveries at special times of year such as Christmas and New Year or during periods of transport disruption may take longer.
Many products in this website are available from stock and these will be delivered to you in 1-3 working days for all orders received before 12 noon to most mainland UK addresses excluding the following locations: FK18, FK19, HS(all), IM(all), IV(all), KA27, KA28, KW(all), PA20-88, PH17-50, PO30-40, TR21-25, ZE1-3 and any non-mainland UK address. Deliveries to these excluded locations will cost more and take longer, IF YOU REQUIRE DELIVERY TO THESE LOCATIONS please call us for a price and delivery times on 01787 379828 please do not book on-line.
Many customers ask us for special instructions to be conveyed to the delivery driver eg asking him to call before delivery or to leave goods in specific places if out etc. We can put these instructions on our on-line shipping booking form but we cannot guarantee that the driver will comply with the instructions, they are not obliged to do so, all they are obliged to do is to deliver the goods on time and get a signature from the recipient. We can only guarantee that we have made the booking correctly and that we have loaded the goods onto the carrier’s van on time, we have no control over the internal operations of another company’s organisation.
What if you are not in when the delivery is attempted?
If you are not in when the goods are delivered, the goods will not be left, a signature is required. It is the only way we can guarantee that the goods have been delivered. If out the driver will leave a card and attempt once (sometimes twice) more to deliver the goods. If you are out for the subsequent attempts the goods will be retained at the delivery company’s depot for about 2 days awaiting your call. If you do not call the goods will be returned to us, this incurs a return delivery charge of £14-20 per package to us. If you subsequently call us requesting the goods you will be charged the return delivery charge plus a new delivery charge.
Next Day Delivery
If you require next day delivery, Saturday delivery or delivery before 10.00am or 12 noon then we can arrange this for an extra charge if you place your order before 11.00am by phone, please call us for a price and delivery times on 01787 379828.
During special times of year such as Christmas, New Year and during transport disruption such as adverse weather, strikes, fuel shortages, congestion etc. deliveries will inevitably take longer. All we can guarantee is that we have loaded your order onto the lorry on time (assuming it arrives), we can provide tracking numbers so you can see on the delivery company’s website the status of your delivery.
Damage in Transit & Receiving Goods
Our carriers insist that the goods supplied by us are inspected prior to signing the acceptance note presented by the driver. Signing this note indicates that they have been received in perfect condition. Signing for a delivery means that you will not be able to make a subsequent claim for goods damaged in transit. If you find a fault or if you do not have time to sign the delivery driver’s note or if you have someone else receiving the goods for you, write ‘DAMAGED’ on the driver’s note. All tables are inspected at our factory before dispatch are are shipped undamaged.
Claims for damage MUST BE received within 24 hours of receipt of your goods, the carriers will not accept any claims after this.
During transit it is to be expected that occasionally a screw or fastening will shake loose, we would reasonably expect that the recipient would be able to effect such a minor repair themselves, we regret that we cannot give refunds for minor defects such as this. We will be very happy to provide telephone assistance if required.